A traditional wooden comb shop in Qiaoxi fell into a sudden crisis of steady business when a batch of wooden combs deformed due to dampness, leading to a concentrated wave of returns. Facing the losses, the manager did not shift the blame. Instead, he proactively stopped selling the problematic goods, working together with artisans and suppliers to step-by-step investigate the causes from wood transportation, warehousing and air-drying, material selection and processing, to sanding and inspection, while completely improving the business process. As the quality of the new products stabilized, customer trust gradually recovered, and the apprentice learned to be serious and responsible through practice. After the spring market opened, the small shop insisted on not blindly lowering prices or exaggerating promotions, winning repeat customers with genuine quality and turning the original peer competition into honest cooperation.