Shen Jinglan and her husband Shao An visit a shopping mall when Shao An's chronic hip condition flares up. They sit down in the public rest area of Shengyao Center, only to be driven away by Xu Chenghao, the younger brother of General Manager Xu Manqing, who pressures employees arbitrarily despite having no management authority. After revealing her identity as the group's chairman, Shen Jinglan initiates an investigation, uncovering chaos such as privileged overreach and favoritism in leasing. Senior executive Shen Zhiyao is reassigned to frontline rotation for detachment and supervisory negligence. The personnel involved are dealt with according to regulations, and the mall completes institutional reforms. Re-visiting a year later, without management present, the rules fairly protect ordinary customers.