The public freight elevator at Xinglong Commercial Mall had been out of service for two years, making it extremely difficult for merchants to transport their goods. Zhou Lan, the owner of a hardware store, opened her own private freight elevator to help them, initially offering free rides before switching to a voluntary payment of one yuan per trip. She alone shouldered the substantial maintenance costs. Xu Wei, a food delivery rider, secretly filmed her collecting payments and edited the footage into an online video, sparking a wave of cyberbullying. After receiving an official rectification notice, Zhou Lan permanently shut down the elevator. The merchants complained bitterly and accused her of being cold-hearted and selfish. But when other merchants tried lending out their own equipment, they finally understood the heavy burden of maintenance and safety responsibilities. Refusing to be manipulated by moral pressure, Zhou Lan produced conclusive evidence exposing the property manager's scandal of embezzling public repair funds.