Facing Lu Shanhe, a retired old craftsman who had occupied a shared massage chair for seventy-two hours, shopping mall property manager Yan Feng signed a military pledge to peacefully persuade him to leave within forty-eight hours. However, the old man covered his face with a newspaper to refuse communication, and the mysterious canvas bag he tightly protected in his arms along with an old repair slip plunged the standoff into a deadlock. Facing the intense pressure of senior management's deadline to clear the venue and the old man's stubborn defenses, could Yan Feng rely on psychological negotiation skills to untie the old man's psychological knot and resolve this public relations crisis?